This article was written by Patrick Herron, Vice President of Marketing at Call One.
In every organization, connecting workers, clients, and the information they need is mission number one for IT departments and their leaders, whether they are a Fortune 100 company or a small storefront business. Mid-market businesses and government organizations face unique challenges, including:
• Competing in a global market, while working with fewer resources than Fortune 1000 sized organizations
• The need to continuously evolve service delivery models to effectively meet the ever-changing needs of customers and constituents
• While leveraging new technology platforms to reduce operating cost and drive efficiency
• All while facing growing and constant threats from malicious attacks
While headlines are made by the explosion in artificial intelligence, machine learning, and the Internet-of-things, none of this works if the voice and data infrastructure that moves this information does not perform reliably and securely.
For many years mid-sized businesses and government organizations relied on competitive service providers to meet their needs for telecommunications and data networking services. Known as CLECs, or competitive local exchange carriers, these providers were more responsive and flexible than the incumbent service providers like CenturyLink, AT&T or Verizon. Companies like XO, Earthlink, TW Telecom, and PAETEC grew the CLEC share of mid-market business telecom spending to a peak of 50% in 2010.
Rapid industry consolidation reduced the number of CLECs and their share of the mid-market telecom spend. The largest service providers acquired many of their more nimble competitors. Examples include Level 3’s acquisition of TW Telecom, followed by CenturyLink and Level 3’s merger; and Windstream’s acquisitions of PAETEC, EarthLink, and Broadview.
The accelerating adoption of cloud-based services, particularly voice over IP (VoIP) and software-defined network (SDN) management solutions created significant disruption in the CLEC market, as well. Investments made by many CLECs in traditional telecommunications infrastructure began to look less attractive as customers began moving to cloud-enabled software-as-a-service (SaaS) products.
These market and technology changes opened the opportunity for a new kind of CLEC. One that embraces cloud-enabled technologies and that caters directly to the unique needs of mid-market business and government organizations. One that can bring new solutions to these customers, along with the service and support they need to ensure successful adoption and performance operation.
Call One is a clear example of that new kind of CLEC. Built on a 25- year legacy of providing outstanding customer support. Delivering cloud-enabled managed network and telecommunications services to provide performance, reliability, security and great value. With a focus squarely on the mid-market and government organizations that need both world-class solutions and a high level of service and support.
We encourage mid-market businesses and government organizations to check out Call One. Working through our Channel Partner network, our sales and engineering teams take the time to discover your needs and goals, design solutions that make the most of the technology options available, and deliver an outstanding customer experience through our service and support.